During the early part of my career, managing conflict was very much “in your face.” Managers and co-workers were direct and, at times, forceful in saying what they felt needed to be said. Words were often used like an axe and “let the chips fall where they may.”

That style was harsh, but things were out in the open. Early in my career my direct manager was very blunt in pointing out what he saw as an error in (my) judgment. He asked me to step into his office where he looked me straight in the eye, made his point in very stern language while explaining his clear expectations. After a brief pause, he changed the topic to discuss another issue where he was very supportive. His earlier rebuke was nothing personal. However, it was a learning opportunity which stuck with me the rest of my career.