By all accounts, this year’s Quality Show at the Donald E. Stephens Convention Center in Rosemont, IL, saw record onsite and virtual attendee engagement. From speaking with multiple exhibitors and presenters, I consistently heard two emerging themes: increased exhibitor focus on the adoptions of digital transformation and automation, as focused parts of their overall continuous quality improvement strategies; and of the desire of a fair number of exhibiting and presenting companies to pursue a more holistic approach to quality.

One company that I know firsthand is actively staying ahead of both of these quality trends is the Racine, WI-based Reed Switch Developments Corp., also Quality’s 2023 Plant of the Year and presenters at The Quality Show. This week, I sat down with company president Debra Dahlin, and Engineering and QA Manager, Jeff Rosenbaum, to talk more about Reed Switch Developments Corp. and its holistic approach to quality.