Even in a normal year, achieving high levels of quality is no small feat; it's a daily challenge that requires buy-in from everyone. This year, as COVID-19 wreaked havoc on supply chains, worker safety and consumer demand, maintaining high levels of quality became a nearly superhuman feat.
Hats off to this year's Quality Leadership 2021 participants, who have done great and important work. Read on for insight into how our top five companies have maintained dedication, persistence, and continuous improvement in the face of unforeseen struggles.