"For years, I've been told, 'The safest part of your journey has come to an end.' Initially, I took this to mean just getting home from the airport, but now I question, 'Was I ever truly safe to begin with?'"

A bevy of investigations have been launched in response to recent incidents surrounding air travel in the U.S.

I was a whistleblower who exposed fraudulent activities at Ultrasonic Research and Testing Laboratory in Dallas, Texas, back in 1991. The reaction of some people in the nondestructive testing (NDT) community surprised me since the industry is a close-knit group with many connections between individuals.

The purpose of this article is to show different examples of how a quality professional can exert influence on colleagues and team members, without having direct authority over those participants. 

The concept of the map has not been limited to just physical locations. Just think about any activity that would or should be repeated by others. 

An organization should be at least at level 3, Defined Systems Approach, of the Management System Maturity Model to reap the rewards of a culture of excellence.

Even in today’s constantly evolving world, there remains a truism. Those who are more successful produce better results than many of their peers. They do it better and faster than their counterparts. This is not intuitive for everyone. It has to be developed or redefined. 

A company with a highly developed culture of quality spends, on average, $350M less annually fixing mistakes than a company with a poorly developed one (Harvard Business Review, 2014). 

How can a QMS help your organization to achieve a strategic culture of quality? What can you learn from the unique challenges other organizations face in different industries?