Quality sat down with Jim Spichiger, program manager, Amazon Custom Service, and immediate past chair of the ASQ Inspection Division, to discuss his upcoming Quality Show South presentation.

Quality is important in manufacturing as it can protect reputation and help in case of unexpected events. Quality can even help in clearing up the ambiguity of cheating versus gaining a competitive advantage.

In our last article, I focused on the things business owners need to be prepared for when selling their business. In this article I'm going to talk about the negotiation strategies owners need to know, but that most do not.

Explore how AI can revolutionize country management models. Discover the results of our test on ChatGPT 3.5. Learn about the potential and limitations of AI for management and quality professionals.

Are you struggling to implement Lean methods in your organization? In this column, we will discuss the biggest obstacle to practicing Lean and how emotionally intelligent leaders can address resistance from staff to successfully implement improvement methods.

In 2003, the company I was working for took the pioneering step of pursuing ISO 9001:2000 Certification. When the management made this decision, I was the sole volunteer who willingly invested extra hours to establish a robust quality management system for the company.

So how does a company encourage employees to perform and to seek to learn more about effective auditing? There are a few things that could be useful in your internal training program.

Quality sat down with Dan Zrymiak, an ASQ Fellow and recipient of ASQ’s Feigenbaum and Crosby Medal, to share his expertise on culture, leadership and values. Listen to the full podcast.